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Golden Umbrella
Background
Golden Umbrella is a Non-Profit
Organization which provides services to elderly and handicapped
individuals to facilitate their ability to live independently.
The organization was suffering from internal stresses which were
inhibiting its ability to carry out its purpose.
Carol Treadway, the Executive
Director, contacted Dick Franks to help improve the environment and the
Golden Umbrella's ability to carry out its purpose.
Below is a letter from Ms. Treadway on completion of the process.
Letter of
Appreciation
Dear Dr. Franks:
I want to take this opportunity to thank you for the outstanding training
you provided to the management staff of the Golden Umbrella. As you
know, we were in the midst of a difficult time interpersonally and were
headed in a negative rather than a positive direction.
Your hard work taking us through the first process of problem
identification helped us see that there indeed was a way out. The
detail and accuracy of your final analysis was apparent. The second
step, Conflict Resolution, brought this very divided group back together
again. Several managers used your resolution method immediately
following the training with extremely positive results. The turn
around was nothing short of a miracle for all of us. Without
exception, everyone in the class felt it was extremely valuable and
applicable in all aspects of our lives, personal and professional.
Our strained relationships are healing and we are all working together
with a positive attitude and a method to solve conflicts as they arise.
The training certainly exceeded my expectations.
I would be happy to discuss your success with our group with anyone who is
considering you for their training. Please feel free to contact me.
Sincerely,
Carole Treadway
Executive Director |